Frequently Asked Questions

Don't hesitate to get in touch if you need more answers!

01

Shipping Costs & Time?

New Zealand Orders 1-3 working days*

$6 shipping for orders under $49

$9 shipping for orders under $95

$12 shipping for orders under $150

FREE Shipping for orders over $150
Rural rates are displayed at checkout - generally $3 extra.

 

Australian Orders 4-10 working days*

$7.50 shipping for orders under $49

$10 shipping for orders under $95

$14 shipping for orders under $150

FREE Shipping for orders over $150

 

Rest of World Orders 6-10 working days*

$8 shipping for orders under $49

$20 shipping for orders under $95

$30 shipping for orders under $150

FREE Shipping for orders over $150

*These times are approximate only, outside of the Christmas holiday season. 

02

Turnaround time before shipping?

Most of the tinch range is made-to-order, and many designs can be customised.

Please allow 7 working days production time before shipping, up to 3 weeks if your order involves any customisation.

Items that are ready-made and in stock will generally be sent within 3 business days, unless otherwise advised.

Please note: this is a small independent family-run business. At times family life delays work life a little, turnaround time is slower during school holidays. 

Please contact us if you need a parcel to arrive by a certain date, we'll always do our best to accommodate your timeframe!

03

How long will the restickables last?

Technically, they'll never loose their stick! They'll retain their stickiness as long as you protect them from gathering too much fluff and dust as you move them around. Some fluff and dust is fine, and you can sponge the adhesive side with a damp cloth occasionally, but don't go rubbing them in the carpet!

If you're removing them from walls for a period of time (i.e. moving house), stick them to some clean bubble wrap and roll them up to preserve their stickiness beautifully.

04

Where can the restickables be used?

They'll happily stick (and re-stick) to any clean, flat, non-porous interior surface; painted walls, windows, desktops, mirrors, pantry jars, computers, ipads, furniture etc.  Many customers even use their restickables on bathroom walls. Results vary on wallpaper, depending on its finish. Avoid sticking to very matte paper-like finishes, but many wallpapers have a semi-gloss finish which works well. Textured wallpapers aren't a problem either. (They're just not really intended for untreated brick.) They'll bend around corners, over skirting boards or wrap around poles!  They'll stick to anything you ask them to really, so try to protect them from gathering too much fluff and dust as you move them around.

Avoid sticking them in areas of direct bright sunlight for prolonged periods, just like fabrics, their colours may fade a little over time.
They won't leave a sticky residue or damage your walls when removed. For this reason they're ideal for renters, and you can even use them to display glossy photos on the walls!

Please get in touch if you're unsure about restickables on your surfaces, we'll send you a small sample to try out!

 

05

Where will the magnetic items stick?

The magnetic range is designed for use on any magnetic surface! The fridge & freezer, filing cabinets & any steel cabintery, whiteboards, dishwasher, they're even super cool on cars! You'll be surprised how many creative magnetic surfaces there are around the home - for an interactive activity with toddlers, try an oven tray with our alphabet & number magnets! 
The larger wallscapes are designed for use on walls and larger surfaces. Many customers choose to paint children's bedroom walls, doors, wardrobe doors and furniture with magnetic paint. You can even paint a large board or canvas to wall mount as an interactive magnetic board, which can be easily removed. You can turn any ordinary surface into an interactive magnetic canvas with Resene's Magnetic Magic Paint -- read more here about preparing a magnetic wall.

06

Wholesale and bulk orders

We welcome wholesale enquiries from design stores! Please get in touch if you're insterested in stocking tinch products in your store. View our current list of stockists.

We often fill large orders for dedicated customers, or for special events like wedding favours. If you're placing an order over $350, you're welcome to contact us first for a bulk deal.

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